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The National Measurement Office (NMO) has completed an investigation in which Glen Dimplex Home Appliances (GDHA) was found to be supplying an incorrect energy label on one of their models of refrigerator.
This follows information found by the NMO and Energy Savings Trust that one in four ovens were incorrectly labelled.
The New World refrigerator (model number ILA800) was found to use an average of 14.5% more energy than declared on the label and was claimed to have an energy rating of A+, but could only perform to A.
The company was said to be let down by its Middle East supplier who changed the design of a refrigerator without considering the impact on the amount of energy used.
Prior to the investigation 1,347 units were sold; remaining stocks were quarantined. GDHA took immediate action including stopping further imports from the supplier, returning remaining stocks, testing individual models to ensure they were capable of reaching the A+ minimum efficiency requirement. They also implemented new processes to ensure future compliances.
These actions were formalised through a voluntary agreement, outlining specific actions to make amends for non-compliance and its effects.
In recognition of the environmental impact of the additional energy usage throughout the life of the products, the company has also made a donation to the National Wildflower Centre, local to the business, as part of the enforcement undertaking to offset that impact.
The company now has in place processes designed to ensure the accuracy of information and that refrigerators meet minimum requirements.
Paul Argent, supplier quality controller for GDHA commented: "Our experience with the officials of the National Measurement Office has been professional, courteous and informative. A good working relationship was built up during the investigation and an emphasis on fairness and co-operation made all communications easy."