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Bristol-based Heritage bathrooms will be integrating its sales ordering and returns into the operations of its headquarters of its parent company Bristan Group in Tamworth, Staffordshire and will close its office. The move will affect 10 employees.
Heritage Bathrooms’s warehousing and logistics, credit control, new product development and marketing functions are already sited at Tamworth.In addition, last year, the business also integrated its customer service team into its parent company’s operation. Heritage Bathrooms will also be integrated into the group’s customer relationship management system (CMS), which it states will offer an enhanced service to customers.
According to the company, Heritage Bathrooms will remain a separate business to the Bristan operation.
General manager of Heritage Bathrooms, Gareth Griffiths commented: “As a business we are proud of our history and the contribution that our Bristol operation has made to help building a British brand that has attracted international attention.
“There is no doubt that this is the end of an important era for Heritage. However, we believe that completing a move to the Bristan group HQ and sharing in Bristan’s industry-leading expertise and technology will be of significant benefit to customers. It will also go a long way to ensure we achieve our mission to deliver an extraordinary customer experience.”