Builders’ merchant Buildbase has now become a Retail Installation Standard Partner of the British Institute of Kitchen, Bedroom and Bathroom Installation (BiKBBI).
Acquired by The Grafton Group in 1997, Buildbase operates its retail kitchen and bathroom proposition from over 50 showrooms across the UK, previously offering a supply-only service to its customers.
Working with BiKBBI and the ProtectMyInstall.co.uk platform will now allow Buildbase to provide its customers with a national network of independently accredited installers for fitting services.
It follows the announcement home retailer The Range is also using the ProtectMyInstall service to offer protected installation for its kitchens.
ProtectMyInstall.co.uk is a free to use service for retailers, allowing them to focus on designing and selling kitchens and bathrooms, without the complexity of installation.
The service includes a number of benefits for installers and their customers, to include protected payments, Trading Standards approved contracts, itemised quotes and an insurance backed guarantee for workmanship.
The service also includes a pathway for Alternative Dispute Resolution for added peace of mind.
Speaking on behalf of ProtectMyInstall.co.uk, Chris Parry UK operations director (pictured) said: “We’ve been absolutely overwhelmed by the support shown by both the senior and showroom team at Buildbase.
“This is a business that is embracing industry change and proactive in the protection of its customers and those installers they engage.”
National showrooms manager at Buildbase Andrew Arnold commented: “We’re focused on providing our customers with a robust and innovative installation offering that provides a service that both meets customer expectations and protects the relationship. Adopting the ProtectMyInstall.co.uk initiative was simple for us.”