“Here to help” retail support launched by Hafele

Package includes a price freeze, design and technical support

10 Aug, 20

Distributor Hafele UK has launched a package of support for kbb retailers and manufacturer, in response to customer feedback about industry concerns as a result of COVID-19.

"Here to help" retail support launched by Hafele

Available to new and existing customers, the Hafele Here to Help programme is designed to help increase sales and enquiries, plus deliver projects on time and within budget despite challenges presented by the pandemic.

The package include a price freeze on all products for the rest of 2020, as well as a 50% reduction in the free delivery order value from £100 to £50, until the end of September.

Additionally, Hafele has brought together a number of its existing added-value services to aid design and specification, as well as the order and installation of its products.

Its technical team is also on hand to offer advice on choosing the most suitable solutions from Hafele’s range of products.

Hafele is offering a free-of-charge Lighting Design Service to help retailer specify and upsell lighting.

On top of this, Hafele to Order is a bespoke manufacturing and packing service which allows customers to order lighting to its exact size and quantity.

It adds to the Kitchen Planner which was launched last year on its consumer-facing website Ideas for Living.

It allows consumers to design and configurate spaces and designs in their home, with a focus on the storage and internals of kitchen cabinets, before they enter a showroom saving time in the consultation process.

Head of marketing at Hafele UK Natalie Davenport said: “We know it’s a challenging time for many of our customers who are having to navigate new ways of working with social distancing, health and safety rules and, in some cases, fewer team members to support with the day-to-day work.

“We’ve spent the last few months speaking to our kbb customers to see how we can support them, all while making changes to our own business to enable us to work effectively and safely, so that we’re here to support our customers getting back to a new normal.

“Whether businesses are looking for technical, specification or design support, we’re here as an extension of their team and can provide all of this and more.”

“Ultimately our aim with Hafele Here to Help is to support our customers to secure projects and continue to grow their businesses.

“Whether we can help them refine their plans so that they can meet their customers’ changing budgets, or find ways to improve the overall design and aesthetic of the projects to maximise customer satisfaction, we’re here to help.”

“Ultimately our aim with Häfele Here to Help is to support our customers to secure projects and continue to grow their businesses. Whether we can help them refine their plans so that they meet their customers’ changing budgets, or find ways to improve the overall design and aesthetic of the project to maximise customer satisfaction, we’re here to help.”

Hafele honoured its leading kbb retailers at the Studio Partner Awards in 2019, at Gleneagles Hotel in Scotland.