Indesit scoops customer service award

Likelihood of a customer recommending the Indesit service to a friend is highest of any D&G appliance partner

29 Oct, 19

Part of Whirlpool UK Appliances, Indesit has scooped a customer service award at Domestic & General’s (D&G) annual Total Excellence and Quality (TEQ) awards.

Indesit scoops customer service award


Now in its 22nd year, the TEQ awards recognise companies that have delivered consistently high-quality repair services and customer experience to D&G’s customers.

The results found the net promoter score (NPS) for Indesit, which refers to the likelihood of a customer recommending the service to a friend, has risen to +72.

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This is the highest score of any D&G appliance partner in the history of the TEQ Awards.

Over 86,000 customers were surveyed by D&G to reveal this year’s top performing brands.

Hotpoint, another brand part of the Whirlpool UK Appliances Limited group, came third.

The survey was sent to customers following a repair of their appliance and covers every stage of the repair process, from the customer’s initial contact to the engineer’s courtesy, appearance, and the effectiveness of the repair.

Sales service director for Whirlpool UK Paul Lewis said: “We’re thrilled to have won the award for the best customer service at D&G’s TEQ Awards.

“We always put the customer at the heart of everything we do, ensuring their journey from choosing, to purchasing, to care and maintenance of their appliance is as smooth and seamless as possible. We’re so proud to be recognised for this accolade.”

Service director at D&G Juan Viviani said: “Millions of customers rely on us when their home appliance breaks down and we want them to have a high-quality experience.

“These awards are a chance to recognise the brands that are high performing in the service sector, as well as an opportunity to encourage the whole industry to keep focusing on perfecting the customer journey.”

Indesit has recently been working with influences for its #DoItTogether campaign.