SPONSORED CONTENT: At James Latham great customer service relies on three magic ingredients: products, people, and a reliable supply chain.

As a premier distributor of materials for K&B furniture-makers and fabricators, we consistently provide the very best experience possible to our customers.

However, whilst that’s easy for us to say, it’s far harder to prove. So we thought we’d let our customers confirm it themselves.

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Over the summer of 2023, we wrote to nearly 18,000 of them and it seems the vast majority of respondents think we do, with over 80% of them scoring us 8/10 or above for service, and a third giving us 10/10.

Some went further, saying why they like working with us. Whether it was the wide selection of timbers, panels, and decors…

“We choose to trade with James Latham because of the product range and trust we have built over 40 years; a partner to our business.” – John McCaffrey, Starbank Panel Products Limited

Or our teams of material experts and specialists…

“James Latham’s knowledge of products is second to none. They’re always happy to help, excelling in accuracy and positivity.” – Andy Hall, Retail Furniture Ltd

To our reliable network of 13 UK and Ireland depots, holding over 75,000m³ of stock…

“They are quick to respond and will help you in any way they can. Delivery is always prompt too, and they will always help you go the extra mile.” – Matt Cox, SJC Bespoke Joinery Ltd

Yes, it’s a confidence-winning combo, however, we will not be resting on our laurels.

To help us deliver the best customer experience we can, we’ve embedded a 24-point ‘Lignum Charter’ at all our depots to ensure our customers’ needs are consistently met.

From next-day deliveries where required, increased operating hours, and enhanced expertise at depots it’s intended to deliver increased accuracy, best-in-class logistics, and continued customer satisfaction.

Ultimately, it’s all very well thinking you know what great customer service is, yet during these uncertain times it’s important to actually experience it.

Is your distributor living up to your expectations? Why not let us show you how we do things, so you can see if you’re missing out? www.lathamtimber.co.uk/greatservice