Miele piloting Remote Assist service in UK

Following trials in the US and Spain, Miele GB is piloting Remote Assist, where customers can receive appliance diagnosis and support via video call.

11 Apr, 25

Following trials in the US and Spain, Miele GB is piloting Remote Assist, where customers can receive appliance diagnosis and support via video call.

Miele piloting Remote Assist service in UK

According to the company, it benefits customers offering a faster, more affordable and accessable service, getting appliances back in use quickly.

Customers seeking support will first contact Miele Customer Support, where a representative will assess whether Remote Assist is the most suitable solution.

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If appropriate, the customer will be connected with a Miele technician via video call for diagnosis and step-by-step guidance to resolve the problem.

Remote Assist is available free of charge for customers within their warranty period, while out-of-warranty customers can access the service for £59.

 The Miele Remove Assist service offers three solutions: Self-Service Solution Without Spare Parts, Self-Service Solution Including Spare Parts and Cost Estimate and Technician Booking, where if an on-site repair is required, the customer will receive a cost estimate and can book a technician visit, with Remote Assist fee deducted.

Service director for Miele Customer Support Aisha Tague said: “Remote Assist represents a significant step forward in our commitment to customer service excellence.

“By offering real-time, technician support via video call, we are providing a more convenient, cost-effective and sustainable way for our customers to keep their appliances in perfect working order.”

Miele also recently opened a flagship Experience Store on Wigmore Street in London.

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