KBB distributor PJH has enhanced its e-commerce site to support its retailer network, following customer feedback.
It includes a Digital Paperwork and Returns & Credits function, which was developed after feedback from the company’s Voice of The Consumer programme.
The Digital Paperwork function allows customers to view and download invoice and credit paperwork, delivery and collection notes.
AReturns & Credits function has also been added so the process can be managed online, including selecting collection dates.
Speaking about the Portal’s new features, head of retail customer experience at PJH, Brett Jenkinson said: “So much of the PJH Partners Portal functionality is driven by the feedback we receive from our customers through our VOTC programme and both the Digital Paperwork and Returns features were developed through this valuable feedback route and join other functionality such as delivery tracking, product images and data downloads – as well as an updated virtual showroom.
“PJH continues to invest heavily in the Partners Portal through the constant addition of innovative features and functions, recognising its importance as a sales channel, which now accounts for over two-thirds of all PJH sales orders.
“All new features bring us closer to our customers, providing convenience and ease of use and to support our aim to be the customers’ ‘First Choice’.”
PJH has recently invested in a larger distribution centre in Wolverhampton to support its growth and to improve service to its customers.