Online bathroom retailer Victoria Plum fell into administration on September 29, 2023, and has been sold to AHK Designs Ltd.

The bathroom retailer was owned by private equity firm Endless, which acquired the business in October 2019 from TPG Capital.

Victoria Plum appointed partners of Ernst & Young Samuel James Woodward and Timothy Graham Vance as joint administrators.

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Shortly following their appointment, the joint administrators completed sale of the business and certain assets of Victoria Plum to AHK Designs Ltd, securing all 345 jobs.

Joint administrator Tim Vance said: “This is a positive outcome for the employees of Victoria Plum and preserves a household brand for the future.”

According to Ernst & Young, customers who have placed an order which is yet to arrive will not have their order fulfilled.

Victoria Plum will not accept any returns or provide any refunds on any goods or orders, including any yet to be delivered.

Any claim for a refund will rank as an unsecured claim, however customers may be able to obtain a refund from a card or finance provider.

Customers who paid with a credit card for £100 or more, may be able to make a claim under Section 75 of the Consumer Credit Act by contacting their card provider to determine eligibility.

If customers paid less than £100 on a credit card, or used a debit card, Ernst & Young advises consumers they may be able to make a claim with their bank or card provider under the ‘chargeback’ scheme.

Those who purchased using Paypal, Klarna, Clearpay, Stripe, Novuna or another finance provider, should contact them directly to understand what recourse may be available.

In the event consumers are not able to obtain a refund those options, Ernst & Young state they can submit an unsecured claim in the Administration.

Consumers who need to lodge a claim as an unsecured creditor, suppliers and employees who require further information to the Administration should email VPAdministration@uk.ey.com in the first instance.