Luxury New Zealand appliance brand Fisher & Paykel has expanded its customer service team with a trio of appointments.

Pictured left to right: Natasha Mottram, Nathan Smith and Vanessa Billy

Vanessa Billy and Nathan Smith have been appointed as customer success leads and Natasha Mottram joins the company as inventory and demand planning analyst.

The new additions to the team are to enhance customer service in the face of unprecedented increase in demand and pressures on supply chain availability.

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Vanessa Billy is working alongside Nathan Smith and Fisher & Paykel’s area account managers to grow sales with both key kitchen retail partners and direct customers.

With a broad range of experience and knowledge in customer service, acquired in her previous employment in the metal industry and FMCG, Billy commented on her new role: “Passionately curious, I lead by example and have never stop wanting to learn and improve ways of working wherever possible.

“I am looking forward to being part of an innovative and sustainably minded fast-growing company with a great human centred culture and brand vision.

“I very much look forward to working with the team and helping F&P’s growth and development.”

Former kitchen designer Nathan Smith, who has worked for Colourhill Kitchens & Bedrooms and Wren, also brings his retail knowledge to the appliance manufacturer.

Completing the trio of new recruits Natasha Mottram has extensive experience in supply chain logistics, demand and inventory planning, as well as a history of working across varied markets.

She commented on her new position: “Joining the F&P team as inventory and demand planning analyst is a great opportunity for me to use my skills and experience in an exciting new market.

“I’m looking forward to working with the team on this journey.”

Managing director of Fisher & Paykel UK and Europe David Woollcott commented: “I am delighted to welcome three new team members as our company develops and grows.

“Their combined knowledge and expertise across the kitchens industry will prove invaluable to our continued commitment in delivering excellence to each and every one of our customers.”