British manufacturer Imperial Bathrooms has promoted three members of its team into new roles for the company.

Pictured left to right: Sarah MaDonald, Hannah Hart and Alison Burland

Former product design engineer Hannah Hart is now design and technical manager, with Sarah MacDonald promoted to sales and customer service manager and Alison Burland as key accounts manager.

Hannah Hart commented: “I am extremely proud and excited to accept my new role at Imperial Bathrooms, developing my career in such a specialist field and increasing my areas of responsibilities to help co-ordinate, and now manage, future design projects in the pipeline.

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“Imperial Bathrooms is steeped in heritage, and I feel privileged to be an integral part of the process and continue to build and grow my expertise.

“My new position will see me provide direction and support across all technical aspects of a project, liaising between the design team and senior management in order to co-ordinate work and problem solve.”

In her new position of sales and customer service manager Sarah MacDonald said: “I have always had a passion for exceptional customer service, going above and beyond where possible, and given I am a highly driven salesperson, this promotion is recognition for what I’ve been able to achieve to date.

“My new role will hone my skills, with a keen focus on customer satisfaction, managing enquiries, developing new policies and procedures, in addition to staff coaching and performance monitoring to improve future sales and customer relations.”

Alison Burland also commented on her promotion to key accounts manager: “Nurturing and sustaining excellent relationships is how we ensure our customer’s journey with Imperial runs as smoothly as possible, a fact I pride myself on.

“I am therefore delighted to accept my promotion to become the new key accounts manager, as it will help me build on this crucial aspect of the purchasing process and sustain future relations moving forward.

“I intend to do my utmost to advance those all-important customer connections and help to bring even more exceptional and finely crafted bathroom designs to our expanding client network.”