UK manufacturer of domestic water boosting solutions Salamander Pumps has appointed a new national training manager and a customer experience manager, following a string of internal promotions.
Mike Oxley has been appointed as the brand’s national training manager, having been with the company since 2010 when he joined as a technical support advisor.
His new role will see him develop and deliver Salamander Pumps’ training strategy, building on the company’s commitment to training and education.
Oxley will also be responsible for developing the Salamander eSchool and delivering in-person training to employees, installers, merchants, engineers, and college students.
Speaking about his new role, Mike Oxley said: “I am delighted to take on this new challenge and I’m really looking forward to getting stuck in. I’ll be attending industry events to speak to installers and merchants about our product ranges, using their feedback to improve the standard of training and online learning we can offer.”
Meanwhile, Debbie Evans has been promoted to customer experience manager, following two years at Salamander Pumps.
Her new role will focus on managing a team of 11 Customer Service Technical Advisors, to further enhance the performance of the department and achieve brand targets.
Debbie Evans added: “I’m really excited to be starting my new position within the company!
“I’ve always loved working for Salamander Pumps – I like that we have a family feel across all levels of the company, and that it’s a complete team to continually improve our products and the services that we can offer our customers.”
In their new roles, both Mike Oxley and Debbie Evans will report to Claire Thompson, who last year moved into a newly created role – head of customer experience and marketing – having worked in the marketing team for over nine years.