Showroom chain awarded FIRA Gold Installation Certificate
Bathroom showroom chain Bathstore has been presented the FIRA Gold Installation Certification across its 173 stores.
To receive FIRA Gold Installation Certification, a company must go through a annual audit of its head office operating systems, installation manual and procedures, together with complaint records.
In addition, audits are also carried out on site in consumers’ homes, to ensure that all staff are working to agreed industry practices.
General manager for FIRA International, Phil Reynolds, said: “Congratulations to Bathstore for achieving FIRA Gold Installation Certification. It is an independently verified and ongoing assessment of their installation service to ensure excellence in every installation.
“Gaining FIRA Gold shows Bathstore’s commitment to delivering a first-class, professional installation service. Their customers can also be assured that they will enjoy a good level of customer service and that their installation will be handled in a professional manner.”
Chief Commercial Officer for bathstore, Dean Weston, said: “We’re delighted to be certified as it differentiates us within the market, and is a hallmark to our customers of the level of service we offer. Bathstore has led the market by helping customers turn their dream bathrooms into reality, through a full service solution right from inspiration to installation.
“The quality of our craftsmanship is paramount in consistently delivering high levels of customer service, and achieving the FIRA Gold installation Certification is testament to the team’s fantastic work.”