Voluntary repair programme for 3.450 Beko and Blomberg condenser dryers

Appliance manufacturer Beko is undertaking a voluntary repair programme of 3,450 Beko and Blomberg condenser dryers, which could potentially lead to a risk of fire.

The affected 8kg and 9kg condenser dryers, manufactured between May-November 2012, have a faulty component supplied by a third party, which the company states: “In rare circumstances could fail and overhead, potentially leading to a risk of fire.”

Although it states the risk of a fire is low, Beko has advised Trading Standards that it is undertaking a voluntary repair programme for the five affected models: DCU8230W, DCU9330R, DCU9330W, DSC85W and TKF8439A.

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Beko will be contacting customers using its own records, in addition to those of its retailers, as well as taking out press advertisements and an online product checker.

However, the company is urging any customer who has a Beko or Blomberg 8kg or 9kg condenser tumble dryer purchased between May 2012-May 2013 to check if they have an affected product.

Visit www.beko.co.uk/dryerrepair or www.blomberguk.com/dryerrepair and enter the model number into the online product checker or call Freephone 0800 917 2018.

Beko will arrange an authorised service engineer to visit the home of any customer who may have an affected machine to check and replace the faulty component free of charge.

The company is advising any customer who believe they may have an affected product not to use it, until it has been repaired.

Head of quality at Beko Andrew Mullen said: “A small number of Beko and Blomberg 8kg and 9kg condenser tumble dryers have been affected by this faulty component; however we would urge any customer who thinks that they might have been affected to check.

“Whilst there is a low level of risk, we are taking the proactive step of initiating a voluntary repair programme to ensure we can modify all affected products.”