Sink, tap and MDA manufacturer Franke has invested in aftercare sales, with the addition of field service personnel, vehicles and annual service package for customers.

Franke has expanded its field service team with two new employees, to provide wider coverage for customers across the UK who require technical support with their boiling water taps, cooker hoods and waste disposers.

Tom Probert and Dylan Smith have joined the team as field service technicians covering the North and South-East of England respectively, while Dan Weston has been promoted to field service team leader.

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It brings the total field service team to five, with personnel responsible for visiting customers’ homes, or providing remote support, to diagnose any issues with Franke products and carry out repairs.

They are also on hand to offer training to retailers when installing products in their showrooms, as well as to advise on any technical and maintenance enquiries.

In line with the expansion of the team, Franke has invested in five field service vehicles.

In addition, the company has plans to introduce an annual service package for customers, covering its instant boiling water tap range, towards the end of the year.

Franke’s aftersales package includes 360° support from the consumer care team for customer enquiries, installation and maintenance videos and guides.

Plus, it also includes a product registration proposition where customers are reminded to replace filters with other maintenance advice.

Sales & marketing director at Franke Jo Sargent said: “We want to ensure that owning a Franke product is as easy and pleasurable as possible, so we have invested in the expansion of our Field Service team to provide wider coverage across the UK for customers experiencing issues with any products that are out of warranty.

“The investment in the team, new vehicles and planned service package reflects our ongoing commitment to providing our customers with the very best aftersales service possible.”

Franke has recently re-entered the major domestic appliance market, with the launch of the Mythos family of ovens, hobs and hoods.