Bathroom distributor Robert Lee has set up a specialist team to process and deliver goods to customers who have existing maintenance and supply key worker contracts in place for NHS, pharmaceutical and food production.
The team is working remotely, servicing orders to key industries, to ensure operations outside of the bathroom trade can operate and customers can adhere to their contracts.
Robert Lee is also offering a fast turnaround service, with the majority of orders able to be delivered on the next working day.
The company decided to suspend its normal services, on March 23, following the government announcement and having considered the risk attached to staff, customers and the wider community.
A spokesman from Robert Lee stated: “Following last Monday’s events where we decided to suspend our normal services, we felt it was right that we sought a solution to help fulfil the orders of customers who had requests from key workers, where there was an urgent need for product, which in the long run coud help in a small wall, to the country coming through this pandemic.
“We decided that we would devote time and resource to supporting these customers in adhering to their contracts for key workers and set about bringing together a team of individuals who had the skillset and experience to provide the best service possible.”
He continued: “We have set up a dedicated email address: firstname.lastname@example.org to direct to, so their enquiries get seen immediately, by Robert Lee staff, who are working directly on key worker orders.”
He added: “Our stock levels are as always, very good, however we are also working with a number of key suppliers to fulfil orders where products are not in stock in one of the Robert Lee depots.
“We have had a wonderful response, so far, from our customers and urge anyone who has key worker contracts to get in touch with us via our dedicated email address.
“We are able to facilitate supply to new customers, providing they comply to our standard account set-up procedure, and would love to help them with their supply to key worker industries.”